Pascagoula, Mississippi – Navigator Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 Best of the Best award, presented by MemberXP, a leading customer experience program offered through CUSG. This notable accolade celebrates credit unions that are committed to delivering exceptional service and member experiences.

“We are honored to receive the Best Member Care Experience award. This achievement is a testament to our unwavering commitment to prioritizing our members and delivering exceptional service at every touchpoint,” says Sonya Lawler, President and Chief Executive Officer of Navigator Credit Union.

“We understand that our members’ experiences directly impact their financial well-being and Navigator’s success. This recognition is a remarkable achievement for our team, reinforcing the importance of fostering meaningful and positive interactions with those we serve.”

The 2025 MemberXP ‘Best of the Best’ Awards are based on insights from more than 2.6 million data points, reflecting the experiences of around 8.6 million credit union members. This comprehensive evaluation process utilizes key performance metrics, including Net Promoter Score (NPS) and Member Effort Score (MES), allowing data experts to analyze and validate results meticulously. Recognition is given to the top 25% of performers across various experiential categories, with our credit union earning top honors in Member Care Experience.

“Receiving the Best of the Best Award for member experience is not just an honor; it’s a reflection of our dedication to putting our members first. Together, we strive to make every interaction meaningful and impactful,” adds Sally Hoffstadt, Chief Growth Officer.

The distinguished award was presented in February as an annual recognition by CUSG, honoring credit unions that consistently excel in delivering exceptional service.