City of Mobile Improving 311 System Through Partnership with NEXGEN

Last Updated: July 23, 2025By Tags:

Mobile, Ala. — On Saturday, July 19, the City of Mobile will be rolling out a major upgrade to its service request system for citizens through a new partnership with NEXGEN Asset Management.

Mobile 311 gives residents an easy way to report issues like potholes, graffiti, traffic light issues and fallen trees or request other services from the City of Mobile. Requests can be submitted to Mobile 311 over the phone, via email, through an online portal or by using the “City of Mobile 311” app.

With the latest upgrades powered by NEXGEN, service requests can be more seamlessly routed to the correct city department and tracked by citizens. This new system will enhance communication and transparency, allowing citizens to easily check on the status of their own requests and see requests for service submitted by other Mobilians. Through the online portal or smartphone app, users can also easily submit photographs related to their requests, making it easier to highlight their specific issue.

As part of the transfer to the new system, the current Mobile 311 smartphone app and online portal will no longer be available beginning at 6 p.m. on Friday, July 18. To avoid confusion, existing users are encouraged to delete the old Mobile 311 app from their devices and remove any bookmarks for the current online portal. Requests can always be sent via email at Mobile311@CityofMobile.org, and the Mobile 311 call center will resume its regular, weekday operations at 7 a.m. on Monday, July 21.

The new and improved Mobile 311 digital platforms will be available beginning at noon on Saturday, July 19. At that time, the “City of Mobile 311” app will be available on all iOS and Android devices and a new online portal will go live at: https://link.edgepilot.com/s/a5bce005/4h7W1RT5kE6SNwfiEysI9A?u=https://cityofmobile.public.311service.com/.

“City of Mobile 311” App
The “City of Mobile 311” app is free and will be available in the Apple App Store and Google Play Store at noon (12 p.m. CST) on Saturday, July 19, 2025. This new mobile platform allows users to submit requests, attach photos, track the progress of previous requests, and receive feedback — all from a smartphone or tablet. It is the easiest way to quickly submit a request for city services.

  • Android (Google Play Store):
 
  •  iOS (Apple App Store):
 
Current Mobile 311 platform users:                                                                                                      Existing Mobile 311 accounts will be automatically transferred to the new platforms. Returning users can enter the email address associated with their previous account and then select “Reset Password” and follow the steps to log into the new platforms. Additional guidance is available at: https://link.edgepilot.com/s/eb4daef2/IFxUVT-TxE2T0L2TNkPwww?u=https://www.cityofmobile.org/uploads/250717014011Mobile311LogInforExistingUsers.pdf.
To learn more about Mobile 311 and how to submit service requests, visit https://link.edgepilot.com/s/004cccd2/dm9bYyAr0kyAOFWrJMNkkA?u=http://www.cityofmobile.org/311.

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